Terms & Conditions
The Trident Collective Terms and Conditions
These Terms and Conditions (“Terms”) apply to your purchase and/or use of The Trident Collective membership and member services. The Trident Collective is a membership group for professional investors in renewable energy projects. We offer a range of services to our members, including networking and training opportunities and use of a members’ only area of our website – full details of the member services included are available on our website (“Services”). The Trident Collective is not intended for use by consumers, it is for business use only.
1. Information about us contact details
1.1. The Trident Collective (“TTC”, “we”, “us”) is a trading name of Neptune Infrastructure Associates Ltd (registered company number 14994741), our registered office address is at Festival House, Jessop Avenue, Cheltenham, England, GL50 3SH.
1.2. To contact us in relation to any enquiries or complaints which you have in relation to TTC, please email us at info@neptune-infra.com.
1.3. If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you registered with us. When we use the words "writing" or "written" in these Terms, this includes emails.
2. Our Privacy Policy, Cookie Policy and our Member Code of Conduct also apply to you when you use TTC
2.1. Our Privacy Policy explains how we will use and protect any personal information which we collect from you through your use of TTC and how our website uses cookies. Our Member Code of Conduct explains the standards and rules which our members must adhere to when engaging with TTC and with other members.
3. Membership
3.1. You can apply for membership through the TTC website. When applying, you will be asked to confirm your acceptance of these Terms (including the Member Code of Conduct) and our Privacy Policy. You will also be asked to confirm if you are happy to share your contact information with other TTC members via our members’ only database in the members’ area of our website to support networking between members. TTC reviews all applications carefully to ensure that TTC members are all professional investors in renewables projects.
3.2. If we are unable to accept your application, we will inform you of this by email. Decisions about membership applications are at our absolute discretion.
3.3. If TTC approves your application for membership, we will confirm this by email, to you including details of the cost (or free of charge period, where applicable), the duration of the membership package on offer and information about how to pay us to activate your membership (where applicable) (“Membership Offer Email”).
3.4. If you proceed to pay us and/or activate your membership by creating an account with us (for those on a trial period), this forms a binding contract between us for your membership of TTC and for access to the Services, subject to these Terms and the details set out in your membership offer email (“Contract”).
3.5. Membership and use of our Services is strictly limited to the person named in the Membership Offer Email. Memberships are not transferable.
3.6. You agree that the Contract governs your use of TTC regardless of whether your usage is on a paid-for, discounted or free trial basis and in using the service you agree to be bound by these Terms.
3.7. You agree that we may share your name, job title and the name of the company you represent on the TTC website and in our marketing materials.
4. Your TTC account
4.1. In order to use TTC you will need to register with us and set up an account. You must ensure that all information which you provide to us in relation to creating your account is accurate and let us know if any updates or changes are required.
4.2. Your login details are confidential, and you must keep them safe. You also agree to keep confidential and safe any login details you use for any third party sites which you access in connection with your membership (e.g. a private Linkedin group). You may not share your login details with anyone else. If you suspect or know that someone else knows or has access to your login details you must notify us promptly at info@neptune-infra.com.
4.3. We may disable your TTC login details and/or your access to any Services, at any time, if we reasonable believe you have failed to comply with any of the provisions of the Contract.
4.4. We also reserve the right to restrict or change access to different areas of TTC membership or Services or particular content, at our absolute discretion.
5. Member Code of Conduct
5.1. TTC membership and Services are designed to foster a safe, respectful and inclusive community for our members. When participating in our forums and interacting with us and with other members, please keep the following rules in mind:
(a) we do not monitor or moderate conversations posted within the member’s only area of our website or in any other forum we make available to members.. If you have any concerns about any postings or content, please contact us to let us know (see contact information at clause 1.2, above).
(b) We are not responsible for the actions or activities of other members.
(c) We are not responsible for any views expressed other than our own.
5.2. We have the right to remove any posting you make or content which you share when engaging with your TTC membership and Services (where it is in our reasonable control to remove it) if, in our opinion, your post does not comply with our Membership Rules or these Terms.
5.3. If you do not comply with our Membership Rules we may exclude you from membership and Services. If we do this, no refunds will be due to you.
6. Ticketed Events
6.1. We may occasionally offer members priority access and/or discounted tickets for online or in-person events. All ticket orders are subject to these Terms and any additional terms made available to you before you purchase tickets.
6.2. A ticket order is only accepted when payment is received and we have sent an order confirmation.
6.3. Tickets will be emailed to you. Please check your booking and tickets carefully; errors may not be rectified after purchase.
6.4. Tickets are non-transferable and non-refundable. We are not liable for lost or stolen tickets. Unlawful resale or attempted resale will result in tickets being cancelled without refund.
6.5. You must register online to attend virtual events, following the instructions provided. After registration, you will receive a confirmation email with access details. You are responsible for ensuring your system can access the event. We are not liable for any technical issues outside our control.
6.6. We may modify or cancel online events at any time without liability; we will notify registered attendees by email. We may record and use online event sessions for promotional purposes.
6.7. For in person events, you are responsible for your own travel arrangements to attend the venue and for complying with all rules (including health and safety rules) which apply at the event venue.
6.8. We may change the event programme or reschedule the event due to circumstances beyond our control.
7. Our services and your commitments
7.1. We will use reasonable endeavours to supply Services in accordance with the Contract in all material respects.
7.2. We will use our reasonable endeavours to perform in line with any delivery timescales, but a failure to meet the timescales will not entitle you to terminate the Contract.
7.3. We will provide Services with reasonable care and skill.
7.4. We may have to suspend the supply of Services to: (a) deal with technical problems or make minor technical changes; (b) update Services to reflect changes in relevant laws and regulatory requirements.
7.5. You will:
(a) co-operate with us in all matters relating to Services;
(b) provide us with such information and materials as we may reasonably require in order to supply Services, and ensure that such information is complete and accurate in all material respects.
8. Availability and performance standards
8.1. We do not guarantee that Services, or any content on it, will always be available or be uninterrupted. We reserve the right at any time and without notice to suspend or withdraw or restrict the availability of all or any part of Services or to prohibit access to them.
8.2. Although we make reasonable efforts to update the information contained in any Services content and materials, we make no representations, warranties or guarantees, whether express or implied, that the content or materials is accurate, complete or up to date.
9. Intellectual Property Rights
9.1. We are the owner, or authorised licensee, of all intellectual property rights in Services (other than any materials which you provided to us) and all related content and materials.
9.2. We grant you, or shall procure the direct grant to you of, a fully paid-up, worldwide, non-exclusive, royalty-free licence during the term of the Contract to copy the materials and content which we share with you when delivering Services for the purpose of receiving and using Services in your business. You may not sub-license, assign or otherwise transfer the rights granted in this clause.
9.3. You grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials (including any user-generated content, see clause 10) which you provide to us for the term of the Contract for the purpose of providing Services to you. With your prior consent, we may also publish your materials to promote Services to third parties.
10. Social Media Channels and user-generate content
10.1. We may offer Services users the ability to upload information and materials through our social media channels, including to chat rooms and instant messaging services.
10.2. By participating in our social media channels, you agree to comply with the Member Code of Conduct.
10.3. You warrant that any such contribution complies with our Member Code of Conduct and these Terms, and you will be liable to us and indemnify us for any breach of that warranty (you will be responsible for any loss or damage we suffer as a result of your breach of warranty).
10.4. Any content you upload to our social media channels will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content – see clause 9.3, above).
10.5. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our social medial channels constitutes a violation of their intellectual property rights, or of their right to privacy.
10.6. We have the right to remove any posting you make on our social media channels if, in our opinion, your post does not comply with the standards set out in our Member Code of Conduct.
10.7. You are solely responsible for securing and backing up your content.
10.8. You acknowledge and accept that any information or materials shared through the social media channels by anyone other than us has not been verified or approved by us. The views expressed by other users on our social media channels do not represent our views or values.
10.9. If you do not comply with our Member Code of Conduct we may exclude you from participating in our social media channels. If we do this, no refunds will be due to you.
10.10. If you have a concern or a complaint about content uploaded by another user, please contact us using the details in clause 1.2, above.
11. Free Trial Periods
11.1. If we offer you a free trial membership and use of our Services this will be on the basis set out in the Membership Offer Email and your acceptance of these Terms (including the Member Code of Conduct)..
11.2. If you do not wish to renew your membership at the end of the free trial period, please notify us in writing at least [one] month prior to the end date of your free trial period.
11.3. We will contact you close to the end of the free trial membership period to confirm your payment information to support the renewal of your membership at the end of the free trial to a paid-for membership. The price and payment terms in clause 12 apply.
12. Price & payment
12.1. Prices for access to membership and use of Services are stated on our website and our Membership Offer Email will state the price of your specific membership. All prices are exclusive of any applicable VAT, which will be applied at the current rate (if applicable).
12.2. Where you are purchasing a membership package from us, you agree to pay the applicable membership fees at the intervals described in the Membership Offer Email.
12.3. Where you pay your membership fees by credit or debit card, you will provide our third party payments agent with relevant valid, up-to-date and complete contact and billing details and you hereby authorise us to bill such credit or debit card on a monthly basis for the membership fees payable by you (as set out in the Membership Offer Email).
12.4. Where you make payment through a third party payments provider (such as Stripe, for example), please note that the third party’s terms and conditions and privacy policy will also apply to your use of their services. All payments are independently processed through third-party services and we do not collect or process any payment information (e.g. credit card details).
12.5. Alternatively, where payment of your membership fees is not made by debit or credit card in accordance with clause 12.3 above, we will issue you with an invoice which you will pay in full using the payment information we provide to you. In such circumstances, you understand and agree that you will be liable to pay the full amount of the annual membership fee in advance. You also understand and agree that we will issue you further invoices on the same basis prior to the date of each Renewal Period (as defined in clause 16.1). You must pay this invoice in full within seven (7) days of the date of the invoice.
12.6. If you fail to pay us in full on time, and without prejudice to any other rights or remedies which we may have:
(a) You shall pay us interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a year above the Bank of Scotland’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
(b) We may suspend your access to the membership and/or all or part of Services until payment is made in full.
12.7. We may increase the membership fees by giving you 60 days’ notice and any such increase will take effect at the start of the next Renewal Period (as defined in clause 14.1).
13. Confidentiality
13.1. Each party undertakes that it shall not at any time during the Contract and for a period of five (5) years after termination or expiry of the Contract, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 13.2.
13.2. Each party may disclose the other party's confidential information:
(a) to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising the party's rights or carrying out its obligations under the Contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 13.2; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
13.3. Neither party shall use the other party's confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the Contract.
14. No reliance on information & links to third party sites
14.1. TTC content is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on Services content.
14.2. Where Services content and materials contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked platforms, their products or services, or the accuracy of information you may obtain from them.
14.3. We have no control over the contents of those third-party sites or resources and they are subject to their own terms and conditions and privacy policies.
14.4. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked platforms. Your use of such platforms is at your sole risk.
14.5. If you choose to access external platforms using links provided by us, these platforms may set a cookie. We do not have any control over the use of such cookies, and you should refer to the terms and conditions of use and cookie policy of the particular third-party platform for further information.
15. Viruses
15.1. We do not guarantee that any Services (e.g. use of our website) will be secure or free from bugs or viruses.
15.2. You are responsible for configuring your information technology, computer programmes and platform to access Services. You should use your own virus protection software.
15.3. You must not misuse Services (including our our website or social media channels) by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
16. Contract Term and Ending the Contract
16.1. The Contract will continue for the initial membership term (typically 12 months) described in the Membership Offer Email. The Contract will then automatically renew for successive periods equal to the period of the initial membership term (e.g. for further 12 month periods where you signed up to an initial 12 month membership term, or as otherwise stated in the Membership Offer Email) (each a “Renewal Period”), unless:
(a) either party notifies the other party of termination, in writing, at least 30 days before the end of the initial membership term or any Renewal Period, in which case this Contract will terminate upon the expiry of the applicable initial membership term or Renewal Period; or
(b) otherwise terminated in accordance with the provisions of this Agreement;
and the initial membership term together with any subsequent Renewal Periods shall constitute the term of the Contract.
16.2. Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:
(a) the other party commits a material breach of any of the Contract and (if such a breach is remediable) fails to remedy that breach within twenty-one (21) days of that party being notified in writing to do so;
(b) the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), obtaining a moratorium, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
(c) the other party suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business; or
(d) the other party’s financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the Contract is in jeopardy.
16.3. We also have the right to terminate the Contract on three (3) months’ notice at any time. If we do this, we will issue a pro-rated refund of the price already paid by you to you to take account of the shortened Contract duration.
16.4. On termination of the Contract for any reason:
(a) Your membership and use of the Services will end. You will not make any further use of any TTC information provided to you or made available to you in relation to your membership (e.g. you will not make further use of contact data of other members gained through your membership of TCC); and
(b) you shall immediately pay us any and all outstanding sums owed to us (including amounts involved, and any amounts yet to be invoiced and, in respect of which, we will submit an invoice).
16.5. Termination or expiry of the Contract, however arising, shall not affect any of the parties' rights and remedies that have accrued as at termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.
16.6. Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect.
17. Our responsibility for loss or damage
17.1. Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
(a) death or personal injury caused by negligence; or
(b) fraud or fraudulent misrepresentation.
17.2. You acknowledge and accept that Services are provided for your information purposes only and is guidance and suggestion rather than advice. We do not promise that you will achieve any particular outcome or goal.
17.3. To the extent permitted by law, we expressly exclude all conditions, warranties, and all other terms which might otherwise be implied by statute, common law, or the law of equity.
17.4. Subject to clause 17.1:
(a) in relation to Ticketed Events as described in clause 6, our total liability to you shall not exceed 100% of the fees and charges paid by you to us for the relevant Ticket(s);
(b) in relation to any other matter relating to or arising from this Contract except for Ticketed Events, our total liability to you shall not exceed 100% of the fees actually paid by you to us in the (12) month period preceding the date of the date of the act or omission giving rise to the claim.
17.5. Subject to clause 17.1, the following types of loss are wholly excluded:
(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of anticipated savings;
(e) loss of use or corruption of software, data or information;
(f) loss of or damage to goodwill; and
(g) indirect or consequential loss.
17.6. This clause 17 shall survive termination of the Contract.
17.7. We are not liable for failure to perform or delay in performing any obligation under these Terms if the failure or delay is caused by any circumstances beyond our reasonable control.
18. How we may use your personal information
18.1. We will only use your personal information as set out in our Privacy Policy.
19. Other important terms
19.1. This Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
19.2. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
19.3. We may assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with all or any of its rights or obligations under the Contract at any time.
19.4. The Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
19.5. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
19.6. If we do not insist immediately that you do anything you are required to do under the Contract, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
19.7. Services are directed to people residing or supplying goods/services within in the United Kingdom. We do not represent that Services content or materials available are appropriate for use or available in other locations.
19.8. Except as provided in clause 7.4, no variation of the Contract shall be effective unless it is in writing and signed by the parties.
19.9. The Contract is governed by the laws of England and Wales. We each agree that the courts of England have exclusive jurisdiction in respect of any legal proceedings.
